Shipping Policy

Last updated: 13 October 2026

At Garden Street Gin Club, we want your gin to arrive safely and as quickly as possible. We offer fast dispatch for Gin Club subscriptions and deliver Australia-wide through Australia Post.

Here's everything you need to know about shipping and delivery.

1. Shipping Locations

We deliver Australia-wide exclusively through Australia Post.

We currently do not offer international shipping.

2. Shipping Costs

Shipping fees may vary depending on your delivery location, order type and any applicable promotions or offers.

The shipping cost applicable to your order will be clearly displayed at checkout before you complete your purchase.

Gin Club Subscriptions

We offer fast processing and dispatch for our Gin Club subscription boxes.

Shipping fees may apply depending on your delivery location and the offer available when you subscribe.

Any applicable recurring shipping charges will be disclosed at checkout and may apply to subsequent subscription deliveries.

One-Off Purchases & Gift Boxes

Shipping costs for one-off purchases, gift boxes and Gin Shop orders are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free or discounted shipping as part of promotional campaigns.

3. Order Processing & Dispatch

First Subscription Box

We offer same-day dispatch for first subscription boxes when orders are placed before 2pm on business days (excluding public holidays).

Orders placed after 2pm, on weekends or on public holidays will be dispatched on the next business day.

If the current month's box has sold out, your subscription will begin with the following month's box, which will be dispatched according to our regular subscription schedule.

Recurring Subscription Boxes

Recurring subscription payments are generally processed on the 3rd of each month in which you're scheduled to receive a box.

We prioritise fast processing and dispatch of subscription orders, with boxes typically dispatched within the following few business days.

One-Off Purchases

One-off purchases, gift boxes and Gin Shop orders are processed during business days, excluding weekends and public holidays.

Processing times may vary during busy periods, promotional events and public holidays.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

4. Estimated Delivery Times

All orders are delivered through Australia Post.

Delivery times depend on your location, the shipping service selected and Australia Post's delivery network.

As a general guide:

• Standard Shipping: Approximately 1–2 weeks.
• Express Shipping: Approximately 2–5 business days, where available.

These timeframes are estimates and begin from the date your order is dispatched, not the date your order was placed.

Delivery times may be affected by public holidays, peak shopping periods, weather conditions or other circumstances outside our control.

While we aim to get your gin to you as quickly as possible, we cannot guarantee delivery on a specific date.

5. Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your Australia Post tracking number.

You can track your delivery through the Australia Post website.

Please allow some time for tracking information to become available after dispatch.

If your tracking information hasn't updated or you're concerned about your delivery, please contact us at hello@gardenstreet.com.au.

6. Delivery Address & Changes

Please ensure your delivery address and contact details are correct before completing your purchase.

If you need to update your shipping address, contact us as soon as possible at hello@gardenstreet.com.au.

We'll do our best to accommodate changes before dispatch. However, once an order has been processed or shipped, we may be unable to modify its delivery details.

Subscription Members

You can update your delivery address through your Garden Street member portal.

We recommend making any changes before your next scheduled billing date to ensure your upcoming box is delivered to the correct address.

7. Missed Deliveries & Uncollected Parcels

If you're unavailable when Australia Post attempts delivery, your parcel may be taken to a nearby collection point.

Australia Post will provide instructions for collection or redelivery where available.

If a parcel is returned to us due to an incorrect address, unsuccessful delivery or failure to collect it, additional shipping charges may apply for redelivery, except where otherwise required by law.

We'll contact you to discuss the available options.

8. Delayed, Missing or Damaged Orders

We take great care when packing your gin, but occasionally things don't go to plan.

Delayed or Missing Orders

If your order is taking longer than expected, please check your Australia Post tracking information first.

If your parcel appears lost or hasn't arrived within a reasonable timeframe, contact us at hello@gardenstreet.com.au with your order number.

We'll investigate the issue with Australia Post and work towards an appropriate resolution.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the damage.
• Photographs of the affected products and packaging, where possible.

We'll assess the situation and arrange an appropriate resolution, which may include a replacement or refund, in accordance with your rights under Australian Consumer Law.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

9. Alcohol Delivery Requirements

Garden Street Gin Club is committed to the responsible sale and delivery of alcohol.

All alcohol purchases are restricted to individuals aged 18 years and over.

Proof of age may be required upon delivery, and alcohol cannot be delivered to anyone under 18 years of age.

Deliveries are subject to Australia Post's alcohol delivery requirements and applicable state and territory liquor regulations.

Where required, parcels containing alcohol must be received by an eligible adult and cannot be left unattended.

10. Contact Us

If you have any questions about shipping, delivery or an existing order, our team is here to help.

Garden Street Gin Club

Email: hello@gardenstreet.com.au

Website: https://www.gardenstreet.com.au/