FAQS
A Garden Street Gin Club membership is everything you didn't know you needed.
Every month we include a full size bottle of our "gin of the month". We let our members know on the 1st of the month what the gin will be. This way it's a bit of a surprise unless you want to check your emails and ruin it! Alongside the gin you will get perfectly paired tonics and garnishes so you can create a delicious, mouth-watering G&T, as well as snacks and a glossy magazine. We also include a special surprise gift each month!
* A full sized bottle depends on the distillery's full bottle, which is almost always 700ml. Occasionally (about once a year) we may feature a 500ml gin that is too good not to share. In these boxes, we promise to include an additional alcoholic item which ensures the value is the same or higher than a box which features a 700ml bottle.
If you are signed up to one of our recurring subscriptions (every one or two months) we charge you $99 every time you’re due a box. You won’t pay anything for the months that you’re not due a box, or if you decide to pause or skip a box. After your first purchase, payment is taken on the 3rd of each month. There’s no joining fee and we won’t charge you for amending or cancelling your subscription. Oh and did we mention that shipping is free on all subscription boxes?
We have two recurring subscription options for our memberships: Every 1 or 2 months. With each subscription option you only pay for what you receive. Every time you're due a box, you'll pay $99. If you want to add additional boxes, these will be charged at your member's rate of $99. We'll send out an email on the 1st of every month announcing which gin we are featuring. We believe you should only receive a box that you actually want, so if you decide that month's box isn't for you, you can simply skip it and wait for the next. Our memberships are completely flexible.
You will immediately receive the current month's box* for your first delivery and your box will leave the warehouse within 2-3 business days. To see what is in this month's box please head to our home page or our social media pages.
After your first box, all future boxes will be charged on the 3rd of the month and will ship within the following few business days.
*If the monthly box is especially popular, we may sell out before the end of the month, however we'll let you know with a notice on our website and on our social channels. After we've sold out, all new subscribers will be allocated next month's box, which will be shipped in the first few days of the next month.
Gift subscriptions commence immediately, and the first box will be the current calendar month unless sold out prior. Subsequent boxes will be on the same date every month.
If you're an avid gin lover, or keen to experiment and learn more about the different craft gins that Australia has to offer, then our monthly gin subscription is perfect for you! If you like your gin but tend only to drink at home on a semi-occasional basis, then a box every two months would be a good place to start.
However, with flexible options, you can swap and change your schedule as little or as much as you like! You only pay for the boxes that you receive. Just be sure to make any changes to your account by the 2nd of the month as we'll take payment on the 3rd. Once payment is processed, your order is on the way so unfortunately it's too late to cancel.
We believe in complete transparency, so what you see is what you get. When we say the subscription boxes are $99, we really do mean it, including free shipping! You'll only be charged for the boxes you're scheduled to receive and you're free to skip boxes or cancel your membership at any time, no strings attached!
All other gift box or purchases in the gin shop will have shipping calculated at the checkout before you complete a purchase.
Remember those stretchy lycra pants from the 80's and 90's? No? Then imagine you're a gymnast and can put your own foot on your head. That's how flexible our memberships are. As long as you make any changes before the 3rd of the month, you can order as much or as little as you like, and can change your subscription as many times as you like. You can skip boxes that you don't want, add in boxes that you're not due to receive, pause your membership, or cancel at any time with no strings attached. Like we said, lycra levels of flexibility!
We offer a money back guarantee, no questions asked! We feel confident that you'll love your boxes; if you don't love them the team will shed a little collective tear, but are happy for you to return unopened and unused boxes for a full refund.
Everything related to your membership can be managed via your online member's portal.
Simply log in here, or click the account icon in the top right corner of the page. Make sure you use the email address that you originally signed up with. Once signed in, you have free reign to update your details and alter your subscription how you see fit. If you're unable to access your account please let us know at hello@gardenstreet.com.au and we'll assist you further.
Definitely, your membership is so much more than a gin box! Not only do members receive exclusive discounts, limited releases and invites to events but you also receive bragging rights to showcase your amazing gin collection to family and friends. That's not all though... head over to the Member Benefits FAQ section to see the full list of perks!
Absolutely! Please place all dietary requirements in the order notes of your cart when signing up and we will do our very, very best to accommodate to your needs.
Our beautifully designed boxes with the carefully curated craft gin and assorted goodies inside make the perfect gift for all occasions. We offer 3 box, 6 box and 12 box gift subscriptions on our website. These subscriptions are fixed term and do not renew. You pay for the number of boxes up front and there are no additional charges. We can also offer custom options if you want a different number of boxes or want them delivered on a different timeline - to arrange this please email us on hello@gardenstreet.com.au.
Your very first charge for your subscription box will go through when you sign up and you'll receive your box shortly after. For all boxes after that, the charge for your subscription box will go through on the 3rd of each month (but only months when you're due to receive the gin!).
We ship subscription boxes throughout the month unless we are sold out prior. In the (very occasional) event that we sell out, we label this clearly on the home page, and post on our social media channels. Any orders placed after this will automatically receive next month's box, shipped from the 1st of the month.
Definitely! We have a range of one-off gift boxes available on our website for purchase. You can have these sent directly to the recipient by using their name and address in the shipping details section at checkout. We can also include a lovely hand written gift note in the box for you - all you need to do is pop the note in the cart notes section and we'll take care of the rest! In these gift boxes, we will not include receipts or paperwork of any kind. We recommend that you write a note to let the recipient know who the gift is from otherwise they'll be left scratching their head about who sent them such a glorious gift!
Nope! There is no receipt or paperwork of any kind included in any of our boxes. Your order confirmation and receipt will be emailed to the address we have on file. If you do require a tax invoice please reach out to hello@gardenstreet.com.au and we'll arrange one for you.
We sure can! Our boxes make a fantastic corporate gift boxes; whether you're looking for corporate Christmas gifts or a fun team-bonding event our gift boxes are sure to impress! If you'd like to speak to us about a corporate order please drop us a line at hello@gardenstreet.com.au.
New Member Welcome Pack (26/03/23- )
New subscribers automatically receive a welcome gift valued $77 with their first order. While promotion is running, Welcome Pack is automatically added to the cart at checkout, no code required. Offer valid for new subscribers' first recurring subscription order, not valid with gift subscriptions, any other promotional offer.
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Garden Street 12 Days of Giftmas Giveaways
Follow prompts on daily social posts (Facebook and Instagram) from December 1 – 12th, 2022. Competitions will commence at 10am with the social post, and close at 11:59 the same evening. Winners are selected and contacted via direct message the following day from 9am. If a prize is not claimed, Garden Street reserve the right to select a runner up winner.
Day 1: Wolf Lane Christmas Gin Box – Kim Bickerstaff
Day 2: Plumm Glassware pack (2 x Stemmed Gin glasses, 2 x stemless gin glasses, 2 x unbreakable outdoor stemless glasses) – Danni Gericke
Day 3: 700ml Bottle Generations Gin – Brittany Deer
Day 4: Naught Sangiovese Gift Box – Michelle Caulfield
Day 5: Dehydrated garnish mega pack – Jarrod O'Connor
Day 6: Case (24 cans) Mischief Brew Tonic No. 1 – Michelle Ryrie
Day 7: Yours & Mine Martini Box – Lucie Knights
Day 8: Bass & Flinders Spiced Christmas Brandy - Carol Melvin
- Day 9: Darling Coffee Lover's Gift Box - Bel Lindel
- Day 10: Four Pillars Christmas Gin Box - Nikki Chamberlain
- Day 11: Garden Street Gin Club Merch Pack - Jo Berry
- Day 12: Ultimate Pamper Box: Rita Gligic
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Black Friday New Member Bonus Bottle of Gin (24/11/22) - (28/11/22)
Claim one mystery 700ml bottle of award-winning Australian craft gin valued over $75 for new members.
Offer only valid for customers purchasing an ongoing subscription (monthly, 2-monthly, or 3-monthly) to the Garden Street Gin Club.
Promo code “BLACKFRIDAY22" must be added and accepted at checkout in order to redeem.
Offer redeemable only while stocks last. Not valid with any other bonus gift promotion, promo code or offer. Not valid on prepaid/gift subscriptions, gift boxes, or gin shop purchases. One bottle will be allocated per order and can only be claimed once per customer. Purchases of multiple subscriptions will receive one gift, for the first subscription only.
Only valid for the first 350 new recurring subscription purchases from 24 November 2022 until 28 November 2022 or sold out prior.
Claimed gifts will be included in delivery of first subscription box (December), and cannot be shipped separately.
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Garden Street Gin Club + Distil on the Hill Instagram Giveaway (16/08/22-21/08/22)
1. Entry is open to all Australian residents over the age of 18.
2. In order to be eligible, entrants must a) like and follow our Instagram pages @gardenstreetginclub and @distil_hill b) Comment on the promotional post (one valid entry per person)
3. Entrants may submit one unique entry per social account/email address.
4. Promotion commences at the date the competition is first published on our social media feeds and closes at midnight 21/8/22.
5. Prizes are not transferable and cannot be exchanged for other products or monetary value.
6. Winner will be selected at random, and notified via Instagram direct message. Verified winner/s will be announced on our social media feeds on 22/08/22.
7. Each entrant acknowledges that this promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or instagram. In participating in this promotion entrants are providing information to the Promoter (Garden Street Gin Club) and not to Facebook or instagram. To the extent permitted by law, each entrant releases Facebook from any and all liability in relation to this promotion.
8. Employees of Garden Street Gin Club (The Promoter) and their immediate families are unable to apply.
9. The promoter reserves the right to verify the validity of entries and to disqualify any entrant whom the promoter believes either has tampered with the entry process, or has submitted an entry otherwise than in accordance with these conditions of entry.
10. Employees of Garden Street Gin Club (The Promoter) and their immediate families are unable to apply.
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Christmas in July Social Media Giveaway (18/07/22-24/07/22)
Christmas in July is just around the corner, and ’tis the season to cosy up with a decadent, warming Naught Sangiovese Gin! To get in the festive spirit, we're giving away one of our limited edition Christmas in July Gin Gift Boxes worth over $125!
1. Entry is open to all Australian residents over the age of 18.
2. In order to be eligible, entrants must a) like Garden Street Gin Club’s Facebook and/or Garden Street Gin Club Instagram pages @gardenstreetginclub; and b) comment on the competition Facebook or Instagram post.
3. Entrants may submit one unique entry per social account/email address.
4. Promotion commences at the date the competition is first published on our social media feeds and closes at midnight 24/07/22.
5. Prizes are not transferable and cannot be exchanged for other products or monetary value.
6. Winner will be selected at random, and notified via Facebook message or Instagram direct message. Verified winner/s will be announced on our social media feeds on 25/07/22.
7. Each entrant acknowledges that this promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or instagram. In participating in this promotion entrants are providing information to the Promoter (Garden Street Gin Club) and not to Facebook or instagram. To the extent permitted by law, each entrant releases Facebook from any and all liability in relation to this promotion.
8. Employees of Garden Street Gin Club (The Promoter) and their immediate families are unable to apply.
9. The promoter reserves the right to verify the validity of entries and to disqualify any entrant whom the promoter believes either has tampered with the entry process, or has submitted an entry otherwise than in accordance with these conditions of entry.
10. Employees of Garden Street Gin Club (The Promoter) and their immediate families are unable to apply.
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New Member Bonus Gin Glasses (28/06/22) - (31/07/22)
Claim two Plumm Stemmed Gin Glasses RRP $59.95 for new members.
Offer only valid for purchases of a recurring subscription to the Garden Street Gin Club.
Promo code "BONUSGLASSES" must be added at checkout.
Offer redeemable only while stocks last. Not valid with any other bonus gift promotion, promo code or offer. Not valid on prepaid/gift subscriptions or other gift box purchases.
Only valid for new recurring subscription purchases from 28 June 2022 until 31 July 2022 or sold out.
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#GNTWITHGARDENSTREET Promotion (18/03/22-31/03/22)
Gin it and win it!
Sip and snap how you #gntwithgardenstreet and win a copy of Fever-Tree Easy Mixing, jam packed with cocktail recipes. Until the end of March we have 100 copies to give away to the most creative entries!
How to enter:
Share a photo on Instagram or Facebook of your G&T, make sure to include either your box or featured gin (or whatever’s left of it!)
Tag us @gardenstreetginclub and @fevertreeaustralia in your post
If you're not already, like and follow our Facebook and Instagram pages
Ensure that your profile is set to public and use the hashtag #gntwithgardenstreet so we don’t miss your entry
Competition is open to all current subscribers of Garden Street Gin Club, multiple unique entries welcomed (maximum one prize per subscription).
Competition closes midnight 31/03/2. Winners will be selected on 1/04/22 and notified via dm, and our warehouse superstars will add your prize in with your next scheduled delivery.
This promotion is not endorsed, sponsored or administered by Facebook, nor is Facebook associated with this contest.
New Member Bonus Gin Glasses (26/12/21) - (22/02/22)
Claim two Plumm European Gin Glasses RRP $37.50 for new members.
Offer only valid for purchases of a recurring subscription to the Garden Street Gin Club.
Glasses automatically added at checkout.
Offer redeemable only while stocks last. Not valid with any other bonus gift promotion, promo code or offer. Not valid on prepaid/gift subscriptions or other gift box purchases.
Members who claim gin glasses from this offer cannot claim additional gifts from Gin Glasses Referral Offer (26/12/21).
Only valid for new recurring subscription purchases from Boxing Day (26th December 2021) until sold out (22/02/22).
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Gin Glasses Referral Offer (26/12/21) - (22/02/22)
Claim two Plumm European Gin Glasses RRP $37.50 for you and a friend when an existing member refers a friend to subscribe.
Referred friend must include the subscriber's name and postcode in the order notes at the checkout when subscribing.
Glasses automatically added at checkout for new subscribers for their first scheduled delivery. Glasses will be added to the existing subscriber's next scheduled Gin Box delivery.
Offer redeemable only while stocks last. Not valid with any other bonus gift promotion, promo code or offer. Not valid on prepaid/gift subscriptions or other gift box purchases.
Referral gift can be claimed once per Garden Street Gin Club member only. Glasses claimed via the New Member Bonus Gin Glasses (26/12/21) offer are considered to have claimed a referral gift for this purpose. Only valid for new referrals who purchase a recurring subscription from Boxing Day (26th December 2021) until sold out (22/02/22).
Everything related to your membership can be managed via your online member's portal.
Simply log in here. Just make sure you use the email address that you originally signed up with. Once signed in, you have free reign to update your details and alter your subscription how you see fit. If you're unable to access your account please let us know at hello@gardenstreet.com.au and we'll reset it for you on our end.
When prompted, a login code will be sent to your email address. Be sure to check your spam folder! If you are having any issues at all please send us an email to hello@gardenstreet.com.au and a member of our (super) friendly customer service team will happily lend a hand.
Absolutely! Your subscription is completely flexible and we never want you to receive any unwanted gin! To skip a box, log into your Member's Portal and click "Edit"
next to your subscription, then the green “Skip Shipment” button on the left side of your screen.
Oh no, don't leave us! If you've found yourself drowning in too much gin you can always skip a box or pause your membership for as long as you like. If you really must go, we understand but will need to pass the box of tissues around the office.
To cancel your subscription, log in to your Member's Portal and click "Cancel Subscription" at the bottom of the left hand side.
Definitely! You can add extra garnish, extra tonic or extra gin (we won’t judge) in with your box and we'll send it out together. That's right - free shipping! To do this, log on to your Member's Portal > Click "Add product" to quickly search for a one-time add-in, select your item and click "Add product" to confirm. Anything you add in here will be included in your next box and charged at the same time, taking advantage of your free shipping! If you can't find what you'd like to add in, reach out to hello@gardenstreet.com.au or give us a call and we'll be happy to assist further.
Going on holidays? Doing Dry July? Pregnant? Or just need a break from G&Ts (said no-one ever)? No problem. To do so, log in to your Member's Portal and click "Skip". It's that easy!
Of course! Just like we never want you to receive unwanted gin, we also never want you to be in a situation where you've run out! Your subscription is completely flexible - you can pause for a while, skip boxes, add extra boxes in or change your delivery frequency at any time.
To change your shipping address, log in to your Member's Portal > Click "See more details" scroll down to the Billing & Shipping section, and click "Edit". All future boxes will now be sent to this address.
To change your payment details, log on to your Member's Portal > Click "Edit" click on the Payment Method section, and select "Add Payment Method". Follow the prompts to update your details securely.
Great choice, if we do say so ourselves. To reactivate your subscription all you need to do is log in to your Member's Portal and click Re-activate! Then sit back and wait for your gin to arrive at your door.
If you've got too much gin or not enough, you can update the frequency of your deliveries. You can choose to receive a box every month or a box every 2 or 3 months. To change your frequency, log in to your Member's Portal > Click on the "Deliver Every" section, and select your new frequency..
The cut off date for making changes to your account is the 3rd of each month as this is when the charge for your subscription box will be processed. To do so, you'll need to jump on to your portal HERE. The gin of the month announcement email will be sent out on the 1st of each month, so you will have 48 hours to decide whether you want this box or not. Once your order is processed on the 3rd, it is in our shipping system and will be unable to be refunded.
As your account is tied to your email address, we take changes very seriously! Log into the member's portal, scroll down to your email address, and click to update for all subscriptions. Feel free to reach out to our customer support team on hello@gardenstreet.com.au or give us a call and we'll update your account for you.
Good news, shipping is free with all subscription boxes! For one-off gift boxes and gin shop orders, the cost of shipping ranges from $10-$15 for regular shipping or $20-$25 for express shipping. Same day couriers can be quoted upon request for delivery in metro Melbourne (n.b. further afield in Victoria is possible, please contact hello@gardenstreet.com.au to enquire about rates).
Your first box will be dispatched within 1-2 business days unless we've sold out of the current month's gin. If the box is sold out it will be stated on the home page and subscription page of our website. Your box will then be sent as a priority from the 1st business day of the month. Your second order will be processed on the 3rd of the next month you are due.
When you are scheduled to receive a subscription box, the charge will go through on the 3rd of the month. We will ship your box out over the following few business days. You'll receive an email containing a tracking number when it is despatched from our warehouse.
Most orders arrive within a week or two, depending on where they're being shipped to, and express orders should arrive within 2-5 business days.
Once it leaves the warehouse your box is in the hands of AusPost which means we are occasionally impacted by their delays. To calculate AusPost shipping times please visit the AusPost website here to access their shipping calculator. We also offer same day couriers to Metro Melbourne, which is an option at checkout.
When your order is despatched from our warehouse you'll receive an email from us containing the tracking number. We recommend entering this number into the AusPost tracking website rather than using the app as it provides more accurate results.
We don't have any more information in our system beyond your tracking. The best people to contact regarding the status of your parcel would be AusPost who can give more accurate and up to date information.
If you are worried that your order has gone missing, please reach out to us at hello@gardenstreet.com.au and let us know your order number. We'll do our very best to look after you and get your gin to you ASAP!
Please note that we still occasionally experience shipping delays due to COVID outbreaks around the country so your order may take longer than normal to arrive. We ask that you allow up to four weeks for delivery (though most won't take anywhere near this long) and we appreciate your patience while AusPost does their thing!
We work with AusPost for deliveries all around Australia and a local courier company for same day deliveries to Metro Melbourne.
Sadly we don't have any collection points available just yet! It's something we are working on and hope to have available for our local members in the future.
We offer same day courier options to Metro Melbourne addresses which costs $30, please select this at checkout. Please note the cut off time for ordering same day deliveries is 11am. If ordering for delivery on a specific day please place requirements in your order notes at checkout.
We offer services in Victoria outside of metro, cost is dependent on location. If you'd like to arrange this, please drop us an email to hello@gardenstreet.com.au so we can provide a quote and arrange the delivery.
We can occasionally experience delays with AusPost due to COVID outbreaks and the various lockdowns throughout Australia and orders may take longer than usual to arrive as a result. We know you're thirsty and eagerly awaiting your delivery but we appreciate your patience while AusPost work their magic. We promise it'll be worth the wait!
For time-sensitive one-off gift box orders, we'd recommend choosing express post at checkout as these will be prioritised by AusPost. We can also provide gift certificates on request if you'd like to notify the recipient about what is coming!
Wherever you go, we go!
Our boxes can be delivered anywhere around Australia. Unforuntately we do not currently ship to New Zealand or other countries.
Yep! Sure do!
Unfortunately Australia Post cannot leave your delivery unattended as it contains alcohol. If you are not home for delivery, your box will be taken to your local post office for collection.
If an order is placed before 10am during the week we will ship your gift box that day. Any orders placed after 10am will be shipped the very next business day.
If you are signed up to one of our recurring subscriptions (monthly, every two months or quarterly membership options) we charge you $99 every time you’re due a box. You won’t pay anything for the months that you’re not due a box or if you decide to pause or skip a box. Payment is taken on the 3rd of each month. There’s no joining fee and we won’t charge you for amending or cancelling your subscription. Oh and did we mention that shipping is free on all subscription boxes?
If you'd like to change your address please do so on your member's portal To do this, log in to your Member's Portal > "Edit" > Scroll down to Shipping Address and click to edit. Change the details to your new address then click 'Save Shipping Address' to finalise the change. All future orders will be sent to this address.
We accept Visa, Mastercard and AMEX cards as well as GooglePay, and ApplePay. AfterPay and PayPal is available for store purchases and prepaid subscriptions only – not for recurring subscriptions just yet!
Yes absolutely! To change your payment method please log in your Member's Portal > Click "Edit" > Scroll down to Payment Method and select "Add Payment Method". Here you will be prompted to securely update your card details - all future payments will go through on this card.
If you are signed up to one of our recurring subscriptions, we charge you $99 every time you’re due a box. You won’t pay anything for the months that you’re not due a box or if you decide to skip a box. Payment is taken on the 3rd of each month. There’s no joining fee and we won’t charge you for amending or cancelling your subscription. Oh and did we mention that shipping is free on all subscription boxes?
Shipping on all subscription boxes is free! Woohoo!! For one off gift boxes or gin shop purchases, shipping varies between $10 - $25 depending on where the box is going and whether you'd like it sent express or in regular post.
Absolutely! If you require a tax invoice please email us at hello@gardenstreet.com.au
Please allow around 3-5 business days for a refund to land back in your account.
If you'd like us to arrange a same day courier to Metro Melbourne the charge is $30 and you will need to select that shipping option at checkout. Orders before 11am can be sent the same day. If you would rather just specify a day for delivery please write your requirements in the order notes.
If you would like a courier for Victoria, but outside of Metro Melbourne, please email us at hello@gardenstreet.com.au and we can organise a quote for you.
If you add additional goodies into your monthly subscription box (which you can do via your members portal) the charge for the extras will be processed at the same time as when the subscription box goes through.
We'll send everything out together too so you don't have to pay for shipping.
We thought you'd never ask!
- Access to incredible and hard to find gins from around Australia
- Complete flexibility – choose from a box every month, every 2 months or every 3 months. You can also skip boxes, add extra boxes in, pause your membership or cancel at any time.
- The days of bad G&Ts are gone. We provide expert tonic and garnish recommendations to guarantee an amazing gin and tonic experience with every box.
- For $99 you'll receive a box valued over $140
- No lock in contract. You can cancel or change your gin club box frequency at any time. We will send you a reminder email every month so you’ll never receive any unwanted gin
- Access to members only offers and promotions
- Exclusive 10% discount on all gin shop items
- Options to customise your order and add additional goodies to your box
- Free shipping on subscription boxes Australia wide
- Flexibility to change payment dates
- Same day shipping on Gin Shop items for orders placed before 10am
- Options to return your gin if you don’t like it
- Member competitions
- Invites to our monthly masterclasses. Sit back with a G&T and learn all about the gin you’re drinking and maybe even make a few cocktails!
You'll have received your member's discount code in an email from us. If you can't find it, feel free to flick us an email and someone from our super friendly customer support team will help you out!
Our Masterclasses are (usually) held on the last Thursday of each month. In the week leading up to the masterclass, you'll receive an invite via email plus a few additional reminders. We host the masterclass online and it's a great opportunity to sit down for a relaxed evening and learn more about the distillery we are featuring that month.
We love working with fellow Australian businesses and we pride ourselves in getting your products in the hands of thousands of Aussies with a love and appreciation for craft gins and snacks. We have amazing ratings and can guarantee that our members will have an awesome experience with your products. Gone are the days of your gin being paired with a tonic that will ruin it! We'll work closely with you to tell your story and we love creating partnerships that will last in years to come.
We're always excited to chat with local distilleries, snack companies and other suppliers to explore how we could work together! If you have any questions or would like to discuss partnering with us, please reach out to us at partnerships@gardenstreet.com.au.
We aren't actively hiring for any positions at the moment but are always up for a chat! If you love Garden Street and feel you could add value to our team please reach out to hello@gardenstreet.com.au.
When your order is despatched by our lovely warehouse team, we'll send you an email containing your Australia Post tracking number. You can keep an eye on your delivery with the tracking function on Australia Post's website.
If you've accidentally ordered two boxes please reach out to us ASAP and we'll do our best to intercept the second order for you. If your order has already been despatched unfortunately there's nothing we can do, however you are welcome to return the second box for a refund once it arrives to you.
Oh no!! Our warehouse team does a very thorough job to ensure that your boxes arrive perfectly but if you are worried that something is missing please drop us a line at hello@gardenstreet.com.au and we'll sort you out with a replacement.
Your subscription is completely flexible and we never want you to receive any unwanted gin! To skip a box, log into your Member's Portal > "Edit" and click "Skip Shipment". Alternatively, you can click "Delivery Every" and change your frequency.
We pride ourselves on finding the best craft gins around Australia and showcasing them to our members. As with everything, it's difficult to find something that is going to please everyone but our aim is to give you the opportunity to try different styles of gin with a range of interesting botanicals. If you don't love the G&T, we recommend that you try the gin with a few different styles of tonic; different tonics can have a huge impact on the overall taste of the G&T and you may find a different pairing is perfect for you! If you've gone through the motions and still don't enjoy the gin, please reach out to hello@gardenstreet.com.au! After all, we want to make sure you're loving your Garden Street deliveries!
Whilst our wonderful warehouse team does an incredible job of carefully packing our gin boxes, unfortunately shipping and delivery partners aren't always gentle with them. If your box arrives broken, or you can see through your tracking that your box has been damaged in transit, please email us at hello@gardenstreet.com.au and let us know. We promise we'll take good care of you!
We announce our gin of the month on the 1st of the month and the charge for your box will go through on the 3rd. We ask that you please let us know before the 3rd if you would like to skip your box. Once the charge has gone through, your order is sent down to our warehouse team for shipping. At this point, your order is already sent through our system and we are unable to cancel it. If you'd like to return it once you receive it, please email us at hello@gardenstreet.com.au to arrange the return. Please note that we do not cover the return shipping costs.
If you're not home when AusPosts attempts to deliver your box, they'll take it to your local Post Office for collection. Generally they'll hold onto it for 1-2 weeks, however once that timeframe has passed they will return it back to us as unclaimed. If this happens, please reach out - we are more than happy to ship your box out to you again however please note that there is a $15 fee to cover the additional shipping costs.
If you notice that you've entered the shipping address incorrectly, please reach out to us as soon as possible on hello@gardenstreet.com.au. If your order has not been despatched we can easily update the address for you however it is more difficult if your order is already on the way. We are able to request that the parcel is redirected with Australia Post however there are some rare occasions where this does not always work. Unfortunately in this case, there's not too much we can do. If the redirection is successful, please note that it will add additional time onto the delivery timeframe.
We are currently experiencing delays with AusPost due to COVID outbreaks and the various lockdowns throughout VIC and NSW. Sadly your orders may take longer than usual to arrive as a result. We know you're thirsty and eagerly awaiting your delivery but we appreciate your patience while AusPost work their magic. If your parcel tracking shows no movement in 2-3 weeks please reach out to us and we will launch an enquiry with them if the timeframe is reasonable. If they do lose your box (again, very rare!) we promise we'll take care of you!
If AusPost tracking indicates that your parcel has been delivered but you haven't received it, please reach out to us. We recommend checking outside and in common areas, in the event that your parcel was left by the delivery driver. We also recommend checking the tracking as sometimes parcels show as 'delivered' when they are awaiting collection from your local post office.
If you've entered the incorrect billing address please let us know. We don't include any billing information or other paperwork in the box so for the most part it doesn't really matter!
Please head to our previous gins page of our blog here.
A quick list is:
- Apr 2024 | Tan Lines Distilling Signature Gin (QLD)
- Mar 2024 | Noble Bootleggers Australian Contemporary Gin (VIC)
- Feb 2024 | Saltbeard Grapefruit Gin (SA)
- Jan 2024 | Dune Distilling Co. Lime & Green Tea Gin (WA)
- Dec 2023 | Puss & Mew Honey Coconut Gin (VIC)
- Nov 2023 | Garden Street Collector's Series Edition One - Australian Native Dry Gin (VIC)
- Oct 2023 | Blackmans Bay Distillery Botanical Gin (TAS)
- Sep 2023 | Moonshiner Distilling Collaboration Margaret Street Signature Gin (NSW)
- Aug 2023 | Route 9 / Square 1 Big Red Gin (SA)
- Jul 2023 | Naught Sangiovese 2023 Vintage (VIC)
- Jun 2023 | Ester Spirits Dry Gin (NSW)
- May 2023 | Mallee Spirit Myrtle Gin (SA)
- Apr 2023 | Narrow Tracks Distilling Dog Days Gin (FNQ)
- Mar 2023 | Alchemy Distillers' 5 Year Anniversary Distiller's Cut Gin (VIC)
- Feb 2023 | Tinberry Distilling Co. Signature Gin (SA)
- Jan 2023 | Loaded Barrel Distillery's Missfire Gin (VIC)
- Dec 2022 | Barossa Distilling Co. Australian Garden Gin (SA)
- Nov 2022 | Darwin Distilling Co. Darwin Gin (NT)
- Oct 2022 | Blend Etiquette Yours & Mine Gin (SA)
- Sep 2022 | Darling Distillery Darling Gin (VIC)
- Aug 2022 | Distil on the Hill Jindilli Gin (QLD)
- Jul 2022 | Dune Distilling Co. Signature Gin (WA)
- Jun 2022 | Four Pillars Rare Old Tom Gin (VIC)
- May 2022 | Karu Affinity Gin (NSW)
- Apr 2022 | Ambleside Small Acre Gin (SA)
- Mar 2022 | Banks & Solander Signature Gin (NSW)
- Feb 2022 | Imbue Journey Gin (VIC)
- Jan 2022 | Finders Native Red Lime Gin (NSW)
- Dec 2021 | Threefold's Aromatic Gin (SA)
- Nov 2021 | Bass & Flinders' The Orient Gin (VIC)
- Oct 2021 | AmberChes Distillery's Botanical Gin (WA)
- Sep 2021 | Barossa Distilling Co.'s Generations Gin (SA)
- Aug 2021 | Naught Distillery's Australian Dry Gin (VIC)
- Jul 2021 | Flowstate Brewers and Distiller's Craft Gin (VIC)
- Jun 2021 | Shene Distillery's Poltergeist Unfiltered Gin (TAS)
- May 2021 | Gingin Gin (WA)
- Apr 2021 | Tiny Bear Distillery's Doctor Gin (VIC)
- Mar 2021 | SevenZeroEight's Premium Dry Gin (WA)
- Feb 2021 | 7K Distillery's Tasmanian Dry Gin (TAS)
- Jan 2021 | Wolf Lane Distillery's Tropical Gin (QLD)
- Dec 2020 | Cape Byron Distillery's Brookie's Dry Gin (NSW)
- Nov 2020 | Boatrocker Brewers and Distiller's Original Gin (VIC)
- Oct 2020 | Four Pillars Distillery's Olive Leaf Gin (VIC)
- Sep 2020 | Finders Distillery's Australian Dry Gin (NSW)
- Aug 2020 | Noosa Heads Distillery's 'Fortune' Signature Dry Gin (QLD)
- Jul 2020 | Imbue Distillery's Suburban Gin (VIC)
- Jun 2020 | Bareksten Botanical Gin (Norway)
- May 2020 | Big Tree Distillery's Elegant Dry Gin (VIC)
- Apr 2020 | Farmer's Wife Distillery's Autumn Dry Gin (NSW)
- Mar 2020 | Kangaroo Island Spirit's O'Gin (VIC)
- Feb 2020 | Combier Distillery's Pure Folie Gin (France)
- Jan 2020 | Spirit of Harrogate's Slingsby London Dry (UK)
- Dec 2019 | Mountain Gin (VIC)
- Nov 2019 | Combier Distillery's Meridor (France)
